Water and Sewer Customer Feedback and Survey Results

NSW Department of Climate Change, Energy, the Environment and Water sets the expectation that the local water utilities understand their customer’s service needs. The NSW Regulatory and Assurance Framework for Local Water Utilities gives guidance on achieving the outcome for understanding service needs to a reasonable standard.  

Meeting service needs are a key objective of Singleton Council. Service needs determine the requirements for operation, maintenance and capital works. This, in turn, drives key elements of strategic planning, including service levels, assets and workforce and financial (expenditure and revenue) planning.  

Under section 3.2 of the Regulatory and Assurance Framework, local water utilities are to achieve the strategic planning outcome “understanding service needs” to a reasonable standard. This includes considering:  

• What are customers’ needs, values, and preferences?  

• What current and future demands are placed on water supply and sewerage systems?  

• How will the local water utility consider and address objectives, priorities and evidence of other relevant state or regional strategic planning, including the NSW Water Strategy and regional water strategies?  

 To understand the needs of our customers Council has developed a survey to capture this information.  Please click the link to participate in the survey.  

Council strives to provide the highest quality customer experience. We value your feedback as it allows us to improve our services. Providing feedback, whether it's a compliment or complaint, helps us ensure we continually improve the way we work with the community and our customers.