Customer input vital to keep water and sewer services flowing
Published on 25 November 2024
Would you be happy to pay more to reduce carbon emissions produced by water and sewer services in Singleton? Or is keeping your water bill as low as possible more important to you?
These are some of the questions Singleton Council is asking as part of the Water and Sewer Service Customer Needs Survey, to understand the values and preferences of Singleton Water customers and help inform Council’s strategic planning for water supply and sewerage systems.
Customers are being encouraged to complete a short, simple survey to rank the importance of issues including water security, sustainability, customer service and the standard of water and sewer services, as well as nominate how they would prefer to be informed about service interruptions.
Open from Monday 25 November to Friday 20 December 2024, the survey is an important part of requirements under the NSW Department of Climate Change, Energy, the Environment and Water’s Regulatory and Assurance Framework for Local Water Utilities to ensure customers’ expectations, the current and future capacity of Singleton’s water and sewer systems and relevant State Government strategic planning is incorporated into Council’s water and sewer planning.
Mary-Anne Crawford, Council’s Acting Director Infrastructure and Planning said the survey was an important opportunity for all Singleton Water customers to have input into the future direction of water and sewer services.
“Water utilities are regulated to meet service needs, which underpin the requirements for operation, maintenance and capital works,” she said.
“Council has made a significant investment in our water and sewer network in the past six years, with over $37million spent on improving assets and installing new infrastructure to support a growing population for decades to come.
“As we plan for the continued improvement of our operations, we want to take a step back to better understand what values are important to our community in the delivery of water and sewer services. This survey is a valuable mechanism to engage with our water and sewer customers to determine what’s important to them and to ensure we’re aligned with their expectations.
“The information our customers provide will be integral to helping to guide our service levels, assets, workforce and financial planning—including both revenue and expenditure,” she said.
Anyone who uses Singleton’s water and sewer network is invited to complete the survey, including residents, businesses or visitors.
“The survey has been designed to be quick and easy for everyone to complete. You can find it on Council’s website, Facebook page or come and see us at the Council Kiosk at Christmas on John Street on Friday 6 December.”
Take the survey