To better understand the service needs of our community, Singleton Council’s Water + Sewer Service team is asking our customers about their needs, values and preferences by completing the Water + Sewer Service Customer Needs Survey.
Customers are being encouraged to complete a short, simple survey to rank the importance of issues including water security, sustainability, customer service and the standard of water and sewer services, as well as nominate how they would prefer to be informed about service interruptions.
The survey is an important part of requirements under the NSW Department of Climate Change, Energy, the Environment and Water’s Regulatory and Assurance Framework for Local Water Utilities to ensure our customers’ expectations, the current and future capacity of our water and sewer systems and relevant State and/or regional strategic planning is incorporated into Council’s water and sewer planning.
The information you provide will help to guide our service levels, assets, workforce and financial planning.
Take the survey