After Hours Contact Information
After Hours Emergency Contact – T 02 6578 7290
This emergency after hours service is available to report emergency situations only that are or will result in a direct impact on public health and safety and/or Council’s infrastructure.
The following need to be taken into consideration before calling the emergency after hour’s number:
- Is the matter an emergency?
- Does it have a direct impact on public health and safety and/or Council’s infrastructure?
- Can the matter be resolved during normal business hours?
The following guide is provided to assist determining what is an emergency and what is not.
| Issue |
Non-emergency |
Emergency |
|
Report lost or stray dog/cat
|
√
|
x
|
|
Injured dog
|
√
|
Call Vet
|
|
Barking dog
|
√
|
x
|
|
Dead animal
|
√
|
x
|
|
Surrender dog/cat
|
√
|
x
|
|
Dog attack – has occurred. Dog still “at large”
|
X
|
Call Police 000
|
|
Dog attack underway
|
X
|
Call Police 000
|
|
Report illegal dumping
|
√
|
x
|
|
Water meter leak – consumer side
|
Call licensed plumber
|
x
|
|
Water meter leak – Council side
|
x
|
√
|
|
Water main break
|
x
|
√
|
|
Sewer choke – within property
|
Call licensed plumber
|
x
|
|
Sewer main choke
|
x
|
√
|
|
Fallen tree over road – non storm event
|
x
|
√
|
|
Fallen tree over road – storm event
|
x
|
SES T 13 25 00
|
|
Missed bin service
|
√
|
x
|