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Accessibility
Accessibility is the term used to describe how a product, service or place can be easily used by as many people as possible. It is about making things usable to all people, whatever their age, abilities or disabilities. 

How does accessibility impact Singleton?
As a government entity, we are required to ensure our website complies with the Web Content Accessibility Guidelines 2.0 (commonly known as WCAG 2.0) by 2014. WCAG has been endorsed for all government websites.

Under these guidelines, all information on our website must be accessible and usable for people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments.

What is WCAG 2.0
WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. This organisation creates guidelines and supporting criteria for the web based on consultation with various interest groups including software developers, private enterprise, governments and members.

WCAG 2.0 identifies techniques to create and manage web content in ways that are more accessible to people with disabilities for example through assistive technologies like screen readers. Websites that are more accessible are also generally more user-friendly to everyone.

Accessibility testing
Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users and works well with newer technologies, in 2016 we engaged Media Access Australia to undertake an audit of our site. We received an Amber rating. The audit identified several areas of improvements - some of which will be rectified when we upgrade our site to a newer version while others are user issues. We will be providing training for our website authors to address issues as they come to light.

Request an alternative format
Singleton Council’s website includes a number of Portable Document Format (PDF) documents, audio files and video.

While we aim to provide information in equally accessible formats, if you require any information on the site in an alternative format, please contact us by completing the online form.

We are committed to making our site as user-friendly as possible. If you have feedback that may help improve the usability of our site to ensure our users’ needs are being met please contact our Website Project Manager Mark Wiblen on 6578 7260.


Singleton Council
PO Box 314 Singleton NSW 2330
Ph: 02 6578 7290