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How Do I
How do I report a water or sewer problem?
Call 02 6572 1400 24 hours a day, 7 days a week.

When reporting a service fault, you will usually be asked to provide a number of details to assist staff in identifying the location and severity of the fault. Details required include:

Location (including closest cross street)
Origin - ie metal or concrete cover, footpath or grass nature strip, front yard or meter area
If a leak, we need to know roughly how much water is leaking (try to think of how much water, and with what force, comes from a garden hose)
If a sewer fault, we need to know if you can see liquid seeping from the drains (ie sewage surcharging)

After assessing these details, Council staff will then prioritise according to:

Whether the problem poses a threat to customer health, the environment and/or property
The amount of water being wasted

Repairs are then completed in order of priority.

Water

Show All Answers

1. How do I report a water or sewer problem?
2. I have discoloured water, what can be done?
3. Is chlorine safe?
4. Is fluoride safe?
5. What level of chlorine is in drinking water supplied by Singleton Council?
6. What level of fluoride is in drinking water supplied by Singleton Council?
7. Who supports fluoridation of drinking water?
8. Why can I taste or smell chlorine in my water?
9. Why can't untreated water be used?

Singleton Council
PO Box 314 Singleton NSW 2330
Ph: 02 6578 7290