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Access to information

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1. How can I find out who complained about my dog?
2. Is all information held by Council subject to an application under the Government Information (Public Access) Act?
3. Is there a fee charged when requesting information under the GIPA Act?
4. How long does it take to process an application?
5. Can Council refuse to give me the information I request?
6. What other sort of information can I obtain under the Government Information (Public Access) Act?

After School Care

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1. Are you accredited?
2. What does my child need to bring/wear for holiday care?
3. What is your Staff to Child supervision ratio?
4. What qualification do your staff have?

Bulk waste

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1. What is collected?
2. What is not collected?

Child Care

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1. What government rebates and benefits are available to my family?
2. What are CCB and CCR and how do I apply for it and claim refunds?

Citizenship

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1. How can I become an Australian citizen?
2. How long does the citizenship process take?
3. Do I have to attend a citizenship ceremony to become a citizen?
4. Where can I get an Australian Citizenship Pack?

Development

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1. How do I track my DA?
2. How does the building approval process work?
3. How do I contact a Health & Building Surveyor?
4. Is my property allowed to have a house built upon it?
5. Is my land bushfire prone?
6. Do I need a pool fence?
7. When does an Owner Builder Permit apply?
8. What is Home Warranty Insurance and when does it apply?
9. What is Long Service Levy?
10. When does an Owner Builder Permit apply?
11. What is Home Warranty Insurance and when does it apply?
12. What is Long Service Levy?

Dogs and cats

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1. Do I have to register my dog/cat?
2. Do I have to microchip my cat/dog?
3. How much does lifetime registration cost?
4. The dog next door won't stop barking. What can I do?
5. My dog has been taken to the pound. How do I get it back?
6. Are there any off-leash areas for my dog to play in Singleton?
7. Do all the unclaimed dogs at the pound get destroyed?
8. How many animals can I keep in my home?

Dunolly Road Upgrade

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1. I spoke to Council years ago regarding the corner and road. Why has nothing happened?
2. The road surface and camber is bad. Why doesn’t Council level it and put a stop sign or speed humps to slow people down?
3. The school bus stop is dangerous.
4. All Council has done is move the problem from Newton Street to Dunolly Road.
5. Why doesn’t Council take out the no right turn sign from Newton Street into Dunolly Road?
6. Why don’t you fix the time of the green arrow turning onto Bridgman Road and reduce the green light time the other way to force people to take the highway?
7. Why doesn’t Council fix the intersection at Simpson Terrace and Darlington Road?
8. Why doesn’t Council install kerb and guttering to improve the drainage and a safety retaining wall to improve safety for pedestrians?

e-Waste

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1. What happens to e-Waste?
2. Why recycle e-Waste?

Fit for the Future

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1. What is Fit for the Future?
2. What are the seven performance benchmarks Council must meet or work towards meeting?
3. How is Council proposing to be Fit for the Future?
4. What is rate pegging?
5. What is a special rate variation?
6. How do Singleton’s rates compare to other council areas?
7. Why does Council need more money?
8. How will this affect ratepayers?
9. What will the extra revenue be spent on?
10. Aren’t there other ways Council can get more money?
11. Shouldn’t Council try and cut costs before asking for more money?
12. Why can't Council get more money from the mines?
13. What happens if Council doesn’t get approval for a special rate variation in 2016?
14. How can I have my say?
15. Hasn't Council already had a special rate variation?
16. What happens if I can't pay my rates?

General

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1. How often are local government elections held?
2. How often does the Council meet?

Gym & Swim Upgrade

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1. Why does the Gym & Swim need an upgrade?
2. How long is construction expected to take?
3. What will happen to members during construction?
4. Can I get a refund and/or discount on my membership during construction?
5. Will this project mean my membership fees will increase?
6. How will I access the gym during construction of stage two?
7. Will there be any disruption to parking during construction?
8. Will I still be able to use the spa and sauna?
9. Why doesn't the project include heating the outdoor pool?
10. Why didn't Council award the contract to a local company?
11. How does Council intend to support the YMCA during the project?
12. Will I still be able to use the cafe and creche?
13. How was the upgrade designed?
14. How is the project being funded?
15. Any chance of better ventilation in the gym area to remove body odour smells?

Hermitage Rd Upgrade & Cycleway Project

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1. What does the project include?
2. When will construction start?
3. How is the project being funded?
4. Who is undertaking the work?
5. Why is the cycleway only on one side of the road?
6. What upgrades are being undertaken to the road pavement?
7. What upgrades are being undertaken to the intersections?
8. Where is the rest area going to be?
9. I was told some land from my property might need to be acquired, when will I find out?
10. How will construction impact access to my property?
11. My vines are quite close to the roadway, how will you manage dust?
12. Are you reducing the speed limit?

Kerbside collection

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1. Why was my WASTE (red lid) bin missed and not emptied?
2. What do I do if my WASTE (red lid) bin is stolen or vandalised?
3. What if my WASTE (red lid) bin is damaged?
4. What if I move, do I take my bins with me?
5. Why was my RECYCLE (yellow lid) bin missed and not emptied?
6. What do I do if my RECYCLE (yellow lid) bin is stolen or vandalised?
7. What if my RECYCLE (yellow lid) bin is damaged?
8. What day is my garbage collected?

Long Day Care

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1. What do I need to pack in my child’s bag?
2. What is the Early Years Learning Framework?
3. What is the National Quality Framework?
4. What are the educator to child ratios for birth to 5 years?
5. What do the children eat?
6. What extra curricula activities do the children do?

Mobile Preschool

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1. What do I need to pack in my child's bag?
2. What extra curricula activities do the children do?

On-site Sewage Management - OSSM

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1. Why are changes being made to the way Singleton Council undertakes onsite sewage management?
2. Why are the fees for OSSM being changed?
3. What is the new fee and how is it being charged?
4. What other changes to OSSM fees have occurred?
5. Why am I paying a fee for both OSSM and sewerage?
6. Why are we having annual ATOs?
7. When will I get my renewal?
8. I am selling my property and I need a copy of my ATO. How can I get one?
9. Why does Council undertake inspections of OSSM?
10. Why am I paying an OSSM management fee (or why does Council inspect my OSSM) when I have a contract to have my AWTS serviced quarterly?
11. How often will my OSSM be inspected by Council?
12. What are the Parameters for Risk Rating

Rates

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1. How do I pay my rates?
2. Can I receive my rate notices by email?
3. Why do I pay rates and annual charges?
4. When do I have to pay my rates and charges?
5. What if I'm having difficulty paying my rates?
6. What happens if my payment is late?
7. What is rate pegging?

Recycling

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1. What happens to recyclables?
2. What can be recycled in yellow lid bin?
3. What cannot be recycled in yellow lid bin?
4. What recycling/reuse services are available at the Singleton Waste Management Facility?
5. How is the waste recycled/reused?

Roads & traffic

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1. How do I request improvements to roads and traffic in my street/area?
2. How do I request a new or replacement sign?
3. How do I get permission to erect temporary advertising signs and/or banners?
4. What do I do if a street light is damaged or not working?
5. How do I report an incident or request maintenance?
6. In what circumstances do I need to request the use of a council road?
7. How do I find out what status my road is?
8. How do I find out about road closures?
9. How do I lodge an application to use a Council road or obtain a Road Occupancy License (ROL)?
10. Are laneways and public pathways considered road reserve?
11. Do you need permission to put in a driveway over the footpath area?
12. Who is responsible for the driveway over the footpath area?
13. How long does it take to fix a pothole?
14. Where does the money come from to fix and maintain local roads?
15. Who decides how and on what roads the money gets spent?
16. What does the works department do?
17. How many people are employed within the works department?
18. What do the outdoor staff do?
19. What do I do if garbage has been spilt on the road?
20. What do I do if a tree has fallen over the road?
21. What do I do if my rural roadside numbers need replacing?

Ryan Avenue Upgrade

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1. What does the upgrade include?
2. When does construction start?
3. When will it be finished?
4. The road looks fine. Why does it need upgrading?
5. How will parking be affected?
6. How is the project being paid for?
7. What impact will be there be on businesses?
8. Which contractor is undertaking the work?
9. How will I access Rose Point Park and Cook Park?
10. Is the Burns Lane carpark included in the project?
11. Will the road be narrowed like John St has been?
12. I drive a heavy vehicle, how will I be able to access Ryan Ave?
13. Will I still be able to access Singleton Square and the service station?

Sewer

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1. How do I report a water or sewer problem?
2. What can I put in the sewer?
3. What can I plant near sewer pipes?

Singleton Town Centre Revitalisation

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1. When did work commence?
2. How long did construction take?
3. Were businesses affected?
4. Was John Street closed during construction?
5. Did businesses have to close during construction?
6. Was parking for businesses affected?
7. Is John Street one-way or been turned into a mall now?
8. How did crews undertake the work directly in front of businesses?
9. Why didn't Council use a local contractor?
10. Did Council pay any compensation to businesses?
11. How was the project paid for?
12. Is alfresco dining allowed in John St now?
13. What is Resources for Regions?
14. What happened to the old pavers?
15. Where did the design for the project come from?
16. What are the economic benefits of the project?
17. Why did we need to revitalise the town centre?
18. Was the project completed within budget?

Waste Depot

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1. What waste is accepted at the Singleton Waste Management Facility?
2. What waste is not accepted at the Singleton Waste Management Facility?
3. What recycling/reuse services are available at the Singleton Waste Management Facility?
4. How is the waste recycled/reused?

Water

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1. How do I report a water or sewer problem?
2. I have discoloured water, what can be done?
3. Is chlorine safe?
4. Is fluoride safe?
5. What level of chlorine is in drinking water supplied by Singleton Council?
6. What level of fluoride is in drinking water supplied by Singleton Council?
7. Who supports fluoridation of drinking water?
8. Why can I taste or smell chlorine in my water?
9. Why can't untreated water be used?

Youth

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1. I need to speak to someone urgently about an issue in my life, who do I call?
2. Is there a membership form?
3. How old do I have to be to attend the Youth Venue?
4. What do I have to bring to the Youth Venue?
5. Can I bring food to the Youth Venue?
6. Are the programs free?
7. How do I enrol in current programs?
8. Do I have to book to participate?
9. Am I limited to the number of programs I can participate in?

Singleton Council
PO Box 314 Singleton NSW 2330
Ph: 02 6578 7290